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Returns and Exchanges
Important: We DO NOT accept returns at our Holbrook, MA address. As part of the return process you MUST get a return authorization form and number from your customer service representative. If product is sent to our Holbrook, MA address it will be refused and returned to you at your own expense. Please call customer service to request our Quick and Easy return form. Thank you.

Our return policies follow that of the manufacturers we represent. A return authorization number must be obtained from Brite Inc.'s Customer Service Department before merchandise can be returned and credit issued. The Brite Inc. Customer Service Representative will advise you as to the address the product must be shipped back to. Return authorizations expire 30 days from the date of issue. Return authorizations will not be issued for merchandise after 90 days from the date of invoice. Returns are subject to a 25% restocking fee, $8.00 transaction fee, and must be returned freight prepaid and in re-saleable condition. Collect shipments will be refused. No credit will be issued for abused or customer damaged merchandise.

Damage Claims

Although we package our product in the most up-to-date materials available, we cannot guarantee the care in which the carrier will take to deliver your order. We highly recommend that all packages be inspected upon delivery, and damages to product or visible damage to packaging be noted on the bill of lading at the time of delivery. If these recommendations are met we will work with you to get a replacement to your order expeditiously.

Items signed for as damaged:
Brite Inc. will issue replacement or full credit for any items damaged during transport and will take responsibility for filing claims if the following guidelines are met:
  1. Document on all copies of the bill of lading the number of units damaged, and the type of damage. The driver must sign both copies and leave you with one.
  2. Immediately fax copy of the freight bill to Brite Inc.
  3. Damaged items including packing material must be held for an inspection report by the carrier.
  4. Brite Inc. will advise you of what you should do with the damaged item.
Items accepted without notation of damage:
All claims for concealed damage must be in writing in the form of email or fax, and must be received within 5 days from the date of delivery. You must under all circumstances save packaging and product for inspection by the delivering carrier.

One special note, if you decide to use your own shipping account for billing purposes, you are therefore responsible for filing any claims directly to the freight carrier. Any replacements will need to be placed as if it is another order.
270 Centre St. Unit F • Holbrook, MA 02343 • p. 800-791-2946 • f. 781-767-9544 Copyright © 2007, Brite Visual Products, Inc. All rights reserved.