Shipments are FOB Factory. This will be determined based on the location of the nearest factory or distribution location closet to you. Customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as inside delivery, residential charges, redelivery charges, address corrections, call before delivery, and use of other size vehicles. Please be advised that all of our products over 3' x 4' in carton size, must ship via truck, LTL or common carrier. The driver by law is only required to bring the product to the back of the truck or tailgate. They are not responsible to bring the product in the building. You will need to provide assistance in getting it off the truck unless other arrangements are made in advance. This is standard throughout the shipping industry. Please contact a Brite Inc. Representative with any questions. Brite Inc. will not be responsible for special routing or delivery instructions not noted at the time of order.

If you decide you need inside delivery, you can do so by using the carrier name and tracking information provided in your shipping confirmation email. Please note that you must instruct the driver if the product is to be delivered to a floor above the first. Brite Inc. is not responsible for any damage to product or premises if damage occurs during the moving process.

Deliveries are generally made during the hours of 8am - 5pm Monday thru Friday, local time.